Poor service recovery costs the industry ~£1m per day [JNCTION analysis on 2024/25 delay attributions]
Delays happen on the railway. It’s a fact of life with ageing infrastructure and old fleets which are prone to failure. And so if something goes wrong related to your organisation and it’s attributed to you then you should pay costs under the Schedule 8 regime.
But over 25% of PfPI claims relate to services 6 or more hours after an incident start. The claim is being made that by 6 hours after the initial incident, the network hasn’t recovered and service is still being affected.
Some claims are valid, with clear evidence that trains are misplaced or affected due to an incident. Others are speculative and pray upon a major incident as a scapegoat for a day of disruption.
These payments add up, but organisations simply don’t have the time or evidence to challenge these claims effectively … to the tune of ~£360 million per year, or around £1 million per day, just on services 6 or more hours after incidents have started.
Below is how that is split across the industry:
JNCTION’s Location Performance Measure provides a way to analyse service recovery, which allows you to:
- benchmark your service recovery performance and learn to improve in the future
- more easily evidence and contest unfair attributions which are punishing your bottom line £
If you are interested in a trial of the Location Performance Measure then get in touch using the form below.
Alex Clark, Head of Consulting
Further Information
If you’re interested in measuring your service recovery, benchmarking maintenance team performance, or providing best-in-class live service information to your passengers, contact Alex Clark at alex.clark@jnction.co.uk
