Decision Support Tool
CX Support
AubinCommitted to delivering innovative products for clients and passengers
At JNCTION we develop digital tools using the latest advances in modern technology, to help you optimise network performance and delight your customers.
All solutions are developed in-house by our industry-leading team and are underpinned by a philosophy that the passenger should be at the heart of decision-making.
Improving network performance and customer experience
Our products include the CX Support App and the Decision Support Tool, which enable control staff and platform staff to solve the prevalent issues of disruption and customer service that have plagued the rail industry for decades.
We are proud to have developed several pioneering solutions as a trusted partner to a broad mix of companies across the rail sector.
We've worked with some of the leading rail companies
“JNCTION were quick to develop and launch a brilliant app that has gone down extremely well with our teams.”
JOHN GEARY, HEAD OF CUSTOMER EXPERIENCE AT MTR CORPORATION, MAY 2018
Board Members
Mike Lloyd
Managing Director
Simon Brown
External Advisor
Paul Corcoran
External Advisor
Internal Team
Mike Lloyd
Managing Director
Daniel Bell
Director of Consulting
Rob Franklin
Head of Delivery
Wystan Palm
Senior Full Stack Developer
Corinna Smiles
Product Manager
Chris Pantling
Full Stack Software Engineer
Ivan Fitzpatrick
Data Scientist
Maja Kurcwald
Customer Service Manager
Sofia Nieva
Data Scientist
Lucas Callaghan
Senior Designer
Mia Wicks
Marketing and Communications Executive
Robin Strutt
Product Manager
Sam Brown
Head of Data Science
Dr. Charles Briscoe-Smith
Systems Administrator
Working with us
We want you to succeed
Our team is made up of experts in design and development who strive to achieve the best results.
We have industry knowledge
We have vast knowledge and experience within the rail sector to help solve your businesses needs.
We speak your language
Whether you’re technical or not, we cut through the jargon and speak in a way that you can understand.
You'll want to come back
We’ve worked with a wide-range of happy clients over the past 10 years – and we’re very proud of it!
