Improving experience for rail passengers

We create reliable digital rail solutions that help train operating companies improve performance and to provide a better customer experience.

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MTR Arriva Northern Rail

Improving network performance and customer experience in rail

We provide intelligent digital rail applications and state-of-the art operations control room software for use by Train Operating Companies and their passengers. For a number of years, our in-house developed operations room software, modern web, big data and digital app solutions have been used by rail staff to help train operations companies run more effectively; improving network performance and customer experience.

JNCTION: Operations and Control Software

Operations and Control Software

Our operations and control room software tracks train movements in real time, alerting, analysing and reporting issues to improve operational effectiveness.

JNCTION: Knowledge Base Apps

Customer Experience Apps

Our bespoke knowledge base apps help your staff deliver a better experience to customers with instant access to important service information direct to tablets, smartphones and watches.

JNCTION: Journey Planner Apps

Passenger Apps

Our passenger assistant technology powers personalised journey planner apps that help passengers to navigate rail networks and get to destinations quickly in times of disruption.

"Can I take this opportunity to thank JNCTION for all of your hard work in developing and launching an app that has gone down extremely well with our teams."

John Geary, Head of Customer Experience at MTR Corporation, May 2018

Our Products

We provide intelligent digital rail applications and state-of-the art operations control room software for use by Train Operating Companies and their passengers. For a number of years, our in-house developed operations room software, modern web, big data and digital app solutions have been used by rail staff to help train operations companies run operations more effectively; improving network performance and customer experience.

Knowledge Base Apps

Our suite of Knowledge Base Applications for smartphones, tablets and desktops allow information to be easily provided to front line staff from your head office team. Our Knowledge Base Apps can be integrated with your existing in-house systems and easily updated.

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JNCTION: Knowledge Base Apps Product
JNCTION: Aubin Product

Aubin: Journey Planner App

Aubin is a new journey planner app designed with the autistic community, for the autistic community. Unlike other journey planner apps, Aubin combines journey planner and travel companion and calculates the least stressful journey for the user, not the fastest or cheapest.

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DART: DARWIN Alerts and Reports Tool

DART delivers real-time decision making support information and predicts performance of alternative courses of action. DART integrates existing data feeds into a single user-interface that supports decision making and records and communicates decisions across the entire network.

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JNCTION: DART Product

Latest blogs

JNCTION featured in Railway-technology.com

We were featured in Railway-technology.com on Friday 14th November for recently securing Department for Transport (DfT) funding as part of the Innovate UK’s First of a Kind (FOAK) competition.

19 Jun 2019

JNCTION wins Innovate UK First of a Kind funding for Operations Decision Support Tool

We are thrilled to announce that we have been awarded Department of Transport (DfT) funding to develop an AI tool to assist Train Operating Companies (TOCs) make better train planning decisions during disruption, as part of the Innovate UK’s First of a Kind 3 competition.

13 Jun 2019

Opinion: Accessibility apps aren’t about replacing staff but about empowering disabled people

While rows between the government and unions are nothing new, this one encouraged me to get on my soapbox. According to a recent article by Rail Technolgy Magazine, the DfT has “called for new technologies to revolutionise travel for older people and those with disabilities, but the RMT has “reacted with disgust” to its suggestions that travel apps can replace staff.”

22 May 2019

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