Improving experience for rail passengers

We create reliable digital rail solutions that help train operating companies improve performance and to provide a better customer experience.

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MTR Arriva Northern Rail

Improving network performance and customer experience in rail

We provide intelligent digital rail applications and state-of-the art operations control room software for use by Train Operating Companies and their passengers. For a number of years, our in-house developed operations room software, modern web, big data and digital app solutions have been used by rail staff to help train operations companies run more effectively; improving network performance and customer experience.

JNCTION: Operations and Control Software

Operations and Control Software

Our operations and control room software tracks train movements in real time, alerting, analysing and reporting issues to improve operational effectiveness.

JNCTION: Knowledge Base Apps

Customer Experience Apps

Our bespoke knowledge base apps help your staff deliver a better experience to customers with instant access to important service information direct to tablets, smartphones and watches.

JNCTION: Journey Planner Apps

Passenger Apps

Our passenger assistant technology powers personalised journey planner apps that help passengers to navigate rail networks and get to destinations quickly in times of disruption.

"Can I take this opportunity to thank JNCTION for all of your hard work in developing and launching an app that has gone down extremely well with our teams."

John Geary, Head of Customer Experience at MTR Corporation, May 2018

Our Products

We provide intelligent digital rail applications and state-of-the art operations control room software for use by Train Operating Companies and their passengers. For a number of years, our in-house developed operations room software, modern web, big data and digital app solutions have been used by rail staff to help train operations companies run operations more effectively; improving network performance and customer experience.

Knowledge Base Apps

Our suite of Knowledge Base Applications for smartphones, tablets and desktops allow information to be easily provided to front line staff from your head office team. Our Knowledge Base Apps can be integrated with your existing in-house systems and easily updated.

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JNCTION: Knowledge Base Apps Product
JNCTION: Aubin Product

Aubin: Journey Planner App

Aubin is a new journey planner app designed with the autistic community, for the autistic community. Unlike other journey planner apps, Aubin combines journey planner and travel companion and calculates the least stressful journey for the user, not the fastest or cheapest.

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DART: DARWIN Alerts and Reports Tool

DART delivers real-time decision making support information and predicts performance of alternative courses of action. DART integrates existing data feeds into a single user-interface that supports decision making and records and communicates decisions across the entire network.

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JNCTION: DART Product

Latest blogs

Aubin, the Journey Planner for Autistic people, ready for initial trials this autumn

We have been making steady progress with the prototype of Aubin: our innovative journey planner for autistic people, which allows travellers to plan journeys by the most convenient and stress-free route, not the fastest or cheapest. 

We are planning to undertake initial trials during October and November this year, and are keen to talk to Accessibility Managers in Train Operating Companies about carrying out these trails. 

Our commercial team are looking to partner and ‘white label’ the Aubin app so if this is something that may be of interest please contact them via aubin@jnction.uk or call JNCTION on +44 (0) 20 3011 1008.

14 Aug 2019

We’ve started on our mission to make disruption management by TOCs more efficient

Work started on 1st July on our AI Decision Support Tool for Train Operations Companies (TOCs), funded by Innovate UK’s First of a Kind 3 (FOAK 3) competition.   The project is due to complete on 31st March so we have to work quickly to meet our goal.

During the definition phase of the project, we want to get as much input as possible from operations, performance, and control staff from train operating companies across the UK rail network to make sure we are producing the best and most appropriate tool. This input will be vital to us, as it will further help us to shape the project and the tool’s functionalities to address real problems faced by TOC staff every day.

29 Jul 2019

JNCTION featured in Railway-technology.com

We were featured in Railway-technology.com on Friday 14th June for recently securing Department for Transport (DfT) funding as part of the Innovate UK’s First of a Kind (FOAK) competition.

19 Jun 2019

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