Customer Experience

JNCTION is re-inventing PIDD

Deliver real-time information to your passengers

What is the CX App?

The CX App provides frontline staff with the latest train arrival and departure information for a particular network, as well as real-time station information.

A practical solution

  • Integrates all your existing apps to save you money
  • Provides information quicker to platform staff and passengers
  • Bridges the communication gap between control and customer service staff so information is received more promptly
  • Easy to use UI reduces training time and accelerates onboarding for new staff

Planning alternative routes during times of disruption increases customer satisfaction and reduces time spent manually re-routing passengers

Companies that have already deployed apps based around our CX solution include London Overground, MTR Elizabeth Line, and Northern Rail.