What is the CX App?
The CX App provides frontline staff with the latest train arrival and departure information for a particular TOCs network, as well as real-time station information.
A practical solution
- Integrates all your existing apps to save you money
- Provides information quicker to platform staff and passengers
- Bridges the communication gap between control and customer service staff so information is received more promptly
- Easy to use UI reduces training time and accelerates onboarding time for new staff
Planning alternative routes in disruption increases customer satisfaction and reduces time spent manually re-routing passengers
Companies who have already deployed apps based around our CX solution include London Overground, MTR Elizabeth Line, and Northern Rail.