Operations and Control

Disruption management using machine learning

Make better-informed decisions and deliver better passenger service using the Decision Support Tool

What is the Decision Support Tool?

The Decision Support Tool automates disruption management, enabling better passenger service and helping you meet your KPIs.

  • Find the quickest and most effective way to return services to the timetable
  • Develop revised service plans instantly so that passengers can better plan around disruption
  • Solves the problems of limited communication between control and customer service teams

What are the benefits?

Reduces delays for customers
Automatically make dynamic suggestions that quickly get services back to the timetable

Improves performance in real-time
Benefits control and customer experience teams, improving customer satisfaction and KPIs

Works alongside other systems
Complimentary tool for seamless technology integration