What is the Decision Support Tool?
The Decision Support Tool automates disruption management, enabling better passenger service and helping you meet your KPIs.
- Finds the quickest and most effective way to return services to the timetable
- Outputs revised service plans instantly so that passengers can better plan around disruption
- Solves the often limited communication between control teams and customer service teams
What are the benefits?
Reduces delays for customers
Automatically suggests train plans that quickly get services back to the timetable
Improves performance in real-time
Benefits control and customer experience teams, improving customer satisfaction KPIs
Works alongside other systems
Other than replacing them