Our Knowledge Base Applications completely digitise real-time operations notices processes and deliver instant access to a reference library of process information manuals, procedures, internal communications and best practice for customer service directly to staff smartphones, tablets and desktops. This means that front line staff have all of the information they need to deliver better customer service at their fingertips.
Service information can be sent directly from head office team to frontline staff’s mobile devices.
Our Knowledge Base Apps integrate with existing in-house systems, and can be easily updated and fully automated.
Instant access to a reference library and service information mean that front line staff can provide a better customer service.
Our Knowledge Base Apps completely digitise the operations notices process, which means no more paperwork or manual processes.
Our suite of Knowledge Base Applications for smartphones, tablets and desktops allow information to be easily provided to front line staff from your head office team. Our Knowledge Base Apps can be integrated with your existing in-house systems and easily updated..
Our Knowledge Base Apps remove the paperwork and manual procedures from the operation notices process and translate them into a suite of easy-to-use web applications. For example, to provide a better customer service to passengers at busy stations our Knowledge Base apps provide frontline staff access to WONs and PONs at their fingertips.
With real-time train information, a reference library containing information on processes, manuals, procedures, internal communications and customer service best practice all contained in one suite of mobile applications, frontline staff can provide passengers with real-time service updates and better customer service on the network.
We custom produce our Knowledge Base Apps for each Train Operating Company. To request a demonstration, please contact us to discuss your requirements and how we can produce a branded version of our Knowledge Base Apps for your organisation.