Up-to-the minute service information at the fingertips of front line staff
Our Knowledge Base Applications completely digitise real-time operations notices processes and deliver instant access to a reference library of process information manuals, procedures, internal communications and best practice for customer service directly to staff smartphones, tablets and desktops. This means that front line staff have all of the information they need to deliver better customer service at their fingertips.
Instant access to service information
Service information can be sent directly from head office team to frontline staff’s mobile devices.
Integrates with current in-house systems
Our Knowledge Base Apps integrate with existing in-house systems, and can be easily updated and fully automated.
Improved customer experience
Instant access to a reference library and service information mean that front line staff can provide a better customer service.
No paperwork or manual processes
Our Knowledge Base Apps completely digitise the operations notices process, which means no more paperwork or manual processes.
