London Overground Wins Rail Technology Magazine Award with Lorolpedia and Orinoco Mobile Rail Apps
We are very pleased to announce that JNCTION's Lorolpedia custom knowledge base app was submitted as part of London Overground's award winning portfolio for Rail Technology Magazine’s Passenger Experience Award 2016.
Lorolpedia is a digital knowledge-base system designed by JNCTION for LOROL (London Overground). We created Lorolpedia as a custom-built mobile web application for LOROL frontline staff to help them improve customer service by providing instant access to important service information via their iPhones and iPads.
As the name suggests, Lorolpedia is London Overground’s very own Wikipedia-type service encyclopedia that frontline staff can access up-to-the-minute service information on their mobile devices. The app includes a reference library which gives staff access to information on processes, manuals, procedures, internal communications and best practices for customer service.
Lorolpedia was submitted alongside Orinoco as part of LOROL’s portfolio for Rail Technology Magazine’s 2016 Railway Industry Innovation Awards, for which LOROL were awarded the Passenger Experience Award.
London Overground’s (LOROL’s) ‘Orinoco’ app was developed to provide comprehensive real-time information to staff, from journey planning to updates from the operator’s control room. The launch of the app was combined with the provision of smartwatches to staff and the development of an online knowledge base named ‘Lorolpedia’.
Highly commended: London Underground – Victoria Line crowding indicators; Govia Thameslink Railway – information super railway.
For more information about the Lorolpedia knowledge base web application, please read our Lorolpedia case study.